Loyal ReceptionistBilling and credits
The Credits & Billing screen — current balance, this period's usage by channel, and top-up buttons.
How credits work
One credit ≈ one minute of voice OR one SMS message OR one WhatsApp message. Concrete rates:
| Channel | Rate |
|---|---|
| Voice | 7 credits per minute, rounded up (a 1m 04s call costs 14 credits) |
| SMS (outbound or inbound) | 1 credit per message |
| WhatsApp (outbound or inbound) | 1 credit per message |
Credits are debited automatically as each call or message completes — nothing to reconcile by hand. Every movement (a call's debit, a top-up's credit) is recorded in an append-only ledger, so the balance is always traceable.
When you sign up you get 50 free credits to play with — no card required.
Reading the page
Credits & Billing in the sidebar shows three things:
- Balance — your current credit balance, front and centre.
- This period's usage — three tiles: Voice minutes, SMS sent and WhatsApp messages for the current billing period.
- Top up — three buttons: +£25, +£50, +£100.
Topping up
The top-up buttons are being wired to Stripe Checkout — clicking one doesn't complete a purchase yet. If you need credits in the meantime, email us and we'll top you up directly.
Plans
Your plan is managed with us directly today — there's no in-app plan switcher. To change plan, add capacity, or talk pricing, get in touch.